About OPGsuccess

Twenty years of experience working with the auto sales industry, owner John Hurlbut encourages you to learn about OPGsuccess and how the company approach develops a training strategy with your company to focus on our proven process that has produced results you can see and results that endure. We empower the key elements of Leadership, Teamwork, Coaching, and Engagement. We look at your your company’s vision, leadership, front line employees and customers and empower you with strategies to create an effective and highly functioning relationship between all of these elements—ultimately resulting in impressive results, higher employee retention that begins with a more engaged and happy team. This includes customers just as importantly—customer engagement and loyalty are all part of the success of the entire picture. The OPGsuccess approach towards Leadership, Teamwork, Coaching, and Engagement helps build your return on investment.

Team Member Engagement

Engaged employees are nearly 30% more productive that disengaged employees. Measuring engagement may not a be a skill or priority of employers and managers, but we can show you how to do it effectively. Employee work needs to be recognized equally—pointing out the great work and the work that needs improvement. You’ll see how OPGsuccess approaches a new level of success for your business.

Engaged employees are more productive, generate more revenue, are less absent, have fewer safety accidents, and make less mistakes. Engaged employees are loyal, committed, motivated and understand they are part of something on its way to greatness.

Customer Engagement

An engaged customer, begins with an engaged employee. And unfortunately you can’t buy team member engagement with compensation, and you can’t buy customer engagement with price. A customer will respond positively and become loyal to an engaged employee and their company because the customer feels completely cared for. You’ll be interested in how OPGsuccess connects the company vision, leadership, front line employees and your customers.